gunungTerms of Use
When you open an account on gunung, you agree to these terms of use. We have written them in plain language so you understand what we expect from you and what you can expect from us. Our terms cover account registration, deposits and withdrawals, bonuses, dispute resolution, and the jurisdictions where our service is available. These terms apply to all gunung users — whether you access us via web browser or mobile app.
We at gunung operate an online entertainment platform featuring live-dealer tables, sportsbook markets, and arcade games. Our service is available only where local law permits. By creating a gunung account, you confirm that you are of legal age in your jurisdiction, that you have read these terms, and that you agree to be bound by them. If you do not agree, you should not open an account.
This page explains the key terms that govern your relationship with gunung. Please read it carefully. If you have questions about any point, our support team can help clarify. You can also review our full privacy policy and legal notice from the links at the bottom of this page.
Account registration and eligibility on gunung
To open a gunung account, you must be at least 18 years old and of legal age to gamble in your jurisdiction. You must provide accurate personal information — your full name, date of birth, email address, and phone number. We require this information to comply with anti-money-laundering laws and to ensure we are not serving users in jurisdictions where our service is prohibited.
Before you can place real-money bets on gunung, you must complete identity verification. You upload a clear photo of your ID (KTP, passport, or driver's license) and confirm your personal details. Our team reviews your documents within a few hours. If we cannot verify your identity, we will not open your account. This is a legal requirement, not a gunung choice.
You are responsible for keeping your gunung login credentials secure. Do not share your password with anyone. If someone else accesses your account without permission, notify us immediately. gunung is not liable for unauthorised access if you have shared your credentials or failed to protect them.
We may close your gunung account at any time if we believe you have violated these terms or local law. If we close your account, any balance remaining will be returned to your registered payment method within a reasonable timeframe.
Our gunung deposit and withdrawal policy
gunung accepts nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallet deposits, and mobile banking, local payment, online payment, e-wallet for bank transfer virtual accounts. All payment processing is handled by licensed payment providers, not by gunung directly. We do not charge deposit or withdrawal fees on our side — what you transfer is what appears in your account (or what you receive, in the case of withdrawals).
E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are typically processed within one to two minutes. Bank transfer deposits to gunung virtual accounts may take ten to thirty minutes depending on your bank's processing speed. During peak periods like Idul Fitri or Idul Adha, processing may take longer. We credit your account the moment we confirm receipt of your funds.
Withdrawals on gunung must return to your source payment method. You cannot withdraw to a different account. Once you request a withdrawal and your account is verified, we process it the same business day. The funds appear in your payment method within hours, though your bank or e-wallet provider may take additional time to reflect the deposit in your personal account.
gunung deposit and withdrawal essentials
- Nine payment channels available; all deposits and withdrawals are fee-free on gunung's end.
- E-wallet deposits clear within minutes; bank transfers within subject to verification depending on your bank.
- Withdrawals return to your source payment method only.
- gunung processes withdrawals on the same business day for verified accounts.
- If your account is suspended, withdrawals may be delayed pending our investigation.
How we handle bonuses on gunung
gunung may offer promotional bonuses from time to time — such as welcome offers for new account holders or seasonal bonuses. Any bonus we offer comes with terms. You must read the bonus conditions before accepting; they outline wagering requirements, game restrictions, maximum withdrawal limits, and expiration dates. By accepting a gunung bonus, you agree to all its attached conditions.
Bonus funds are separate from your real-money balance. You may be required to wager your bonus a certain number of times before you can withdraw it. Some bonuses apply only to specific games — for example, a bonus may be valid only on slots, not on live-dealer tables or sportsbook. If you breach the bonus conditions, we may forfeit your bonus and any winnings derived from it.
gunung reserves the right to cancel or modify bonus offers at any time. If you have an active bonus when we change our promotion, the existing bonus terms continue to apply unless we notify you otherwise.
Game rules and payouts on gunung
Each game on gunung — whether a live-dealer table, sportsbook market, or slot — has its own rules. You are responsible for understanding the rules before placing a bet. Our gunung app displays odds, payouts, and game descriptions for every game.
Live-dealer tables on gunung (blackjack, roulette, baccarat) follow standard casino rules. Payouts are calculated immediately once the round result is determined. Slot games on gunung use a random-number generator certified by third-party auditors; your win or loss is determined instantly. Sportsbook bets on gunung settle once the match or event concludes and the result is official.
If there is a dispute about a game result or a payout, contact our support team with the details — the date, the game type, your bet amount, and the outcome you believe should have occurred. Our team will investigate and respond within one business day. If we cannot resolve the dispute internally, you may escalate to our third-party dispute resolution partner.
We at gunung calculate every payout transparently and immediately. If you ever believe an error has occurred, we commit to investigating and explaining our decision in writing.
Our gunung jurisdiction notice and service restrictions
gunung operates only in jurisdictions where online gaming is explicitly permitted by local law. We do not intentionally serve users in jurisdictions where our service is prohibited. If gunung becomes unavailable in your jurisdiction, we will attempt to notify you via email. Any balance in your account will remain available for withdrawal to your registered payment method.
Users are responsible for verifying that gunung access is legal in their jurisdiction before opening an account. If you access gunung from a jurisdiction where our service is prohibited, that is your responsibility, not ours. We do not offer customer support for users in jurisdictions where we are not licensed.
gunung's primary service areas include regions across Southeast Asia. Service availability may change at any time due to regulatory changes, payment-provider restrictions, or business decisions. We reserve the right to suspend or close accounts in any jurisdiction where we can no longer operate lawfully.
Data protection and privacy on gunung
We at gunung keep your personal data secure. Your registration details, payment information, and betting history are encrypted during transmission and at rest. We do not sell your data to third parties. Payment information is processed by licensed payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and is not stored on gunung servers.
We retain your account data for as long as your account is active. If you close your account, we keep your data for the period required by law — typically five years — for dispute resolution and tax purposes. After that retention period, we delete your data. For full details, see our privacy policy.
Limitation of liability and dispute resolution
gunung provides our service "as is." We do not guarantee that our platform will be error-free, always available, or free from security vulnerabilities. While we maintain industry-standard security practices, no system is completely secure. gunung is not liable for losses resulting from technical errors, service interruptions, or security breaches beyond our reasonable control.
If you have a dispute with gunung, contact our support team first. We will attempt to resolve the matter within one business day. If we cannot resolve it internally, the dispute will be escalated to our third-party dispute resolution partner. The resolution process is binding; you agree not to pursue legal action outside this process except in courts of competent jurisdiction in the jurisdiction where gunung is licensed.
By opening a gunung account, you also agree that these terms are governed by the laws of the jurisdiction where gunung is licensed, not by the laws of your own jurisdiction. Any legal proceedings must take place in the courts of that jurisdiction.
Changes to these gunung terms
We may update these terms at any time. If we make material changes, we will notify you via email and ask you to accept the updated terms before you can continue using gunung. If you do not accept the updated terms, your account will be closed and any balance will be returned to your payment method.
By continuing to use gunung after we notify you of changes, you accept the updated terms. Please review this page periodically to stay informed of any changes to our policy.