gunung Account & Payment FAQ

Opening a gunung account involves three main steps. First, enter your email address and create a secure password on our account opening pageSecond, verify your email by clicking the link we send you. Third, upload a photo of your government-issued ID (passport, national ID card, or driver's license) to complete KYC verification. Once verified, you can access all gunung games and markets.

After verification, choose a payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer to mobile banking, local payment, online payment, e-wallet — and make your first deposit. Your account balance appears instantly, and you can start playing live-dealer tables, placing football bets on Liga 1 and Piala AFF, or trying slot games. The entire process typically takes under subject to verification.

If you forget your gunung password, click "Forgot password?" on the login page. Enter your registered email address, and we will send you a password reset link within a few minutes. Click the link in that email to create a new password. Your new password must be at least 8 characters long and include uppercase, lowercase, and numeric characters.

For security, the reset link expires after one hour. If the link expires, request a new one. If you have trouble receiving the email, check your spam or junk folder. If you still cannot reset your password, contact our support team through the help menu in your account, and they can assist you further.

If you suspect unauthorised access to your gunung account, immediately change your password and log out from all devices. Go to your account settings, find "Devices" or "Active sessions," and terminate any unfamiliar sessions. Then reset your password to a strong, unique phrase that no one else knows.

Next, enable two-factor authentication in your gunung account security settings if available. Contact our support team immediately and describe what happened. We can freeze your account, prevent withdrawals, and review your transaction history for suspicious activity. Do not share your password or login credentials with anyone, and avoid using the same password across multiple sites. If you lost your phone, report it to us so we can verify your identity before processing any withdrawals.

Depositing via e-wallet, mobile banking, or local payment on gunung is instant. Go to your account, select "Deposit," and choose online payment, e-wallet, or mobile banking from the payment method list. Enter your deposit amount and confirm. You will be redirected to the payment app or browser login screen. Log in, authorise the transaction, and your gunung balance updates within seconds.

These e-wallets are widely used across Jakarta, Surabaya, Bandung, Medan, and Semarang, making deposits convenient. There are no hidden fees — the amount you enter is the amount credited to your gunung account. If your deposit does not appear within two minutes, check your e-wallet transaction history to confirm it was sent, then contact our support team.

Yes, gunung accepts bank transfers from local payment, online payment, e-wallet, and mobile banking. When you select a bank transfer at deposit, we provide you with a unique virtual account number (VA) to transfer funds to. Send your deposit amount to that VA using your bank's mobile app or ATM. Include your gunung username in the transfer reference if prompted.

Bank transfers typically process within one to three hours, depending on your bank and the time of day. During Indonesian bank holidays like Idul Fitri or Idul Adha, transfers may take longer. Once your transfer arrives, we verify it and credit your account automatically. If your transfer does not appear within four hours, contact our support team with your transfer receipt, and they will investigate.

Promotion codes on gunung are entered during account opening or in your account settings under "Promotions" or "Bonus Codes." If you have a code from a promotion, enter it in the designated field after registration. Some codes apply automatically when you open an account through a specific link; others require manual entry.

Promotion terms vary, and not all codes are valid at all times. Once you enter a code, your account displays the associated offer details. If a code does not work, it may have expired, been used already, or not be available in your region. Contact our support team if you believe a code should apply to your account but does not.

gunung offers sportsbook markets covering major football leagues and tournaments. You can place bets on Liga 1 (Indonesian top division), Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also list esports markets for Mobile Legends, Free Fire, and PUBG Mobile, plus badminton and MotoGP.

In addition to sportsbook, gunung features live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). All games are accessible from your account menu. Click on a sport or game category to see available markets, odds, and upcoming fixtures.

gunung support team monitors queries throughout the day and aims to respond to all inquiries in a timely manner. Most account-related questions (password reset, deposit status, withdrawal questions) are answered within a few hours. Complex issues may take longer, particularly during peak times or Indonesian holidays like Idul Adha or Nyepi.

Contact our support team through the in-app help menu or your account settings. Provide as much detail as possible — your username, the issue you are experiencing, and any relevant transaction IDs. This helps our team resolve your query faster. For urgent matters, use the "priority support" option if available in your account.