gunung Casino & Sportsbook Service Notice

We at gunung operate an online entertainment platform available only in jurisdictions where local law permits online gaming. Our service includes live-dealer tables, sportsbook markets, and arcade games accessible via web and mobile app. This legal notice explains the jurisdictional restrictions that apply to gunung, your responsibilities as a user, and the legal framework governing our platform.

gunung does not offer our services in jurisdictions where online wagering is prohibited by law. Users who access gunung are responsible for verifying that access and use comply with the laws of their own jurisdiction. We do not knowingly serve users in restricted regions, and we reserve the right to refuse service or close accounts if we believe a user is accessing gunung from a prohibited jurisdiction.

This notice covers service availability, account eligibility, data protection, dispute resolution, and contact information for legal inquiries. Please read it carefully. If you have questions about whether gunung is available where you are located, contact our support team before opening an account.

Service availability and jurisdiction restrictions on gunung

gunung operates only where local law permits online gaming and where our payment partners are licensed to process transactions. Our primary service areas include regions across Southeast Asia where regulatory conditions allow us to operate lawfully. We do not operate in jurisdictions where online gaming is prohibited, nor do we deliberately market or provide our service to users in restricted regions.

Service availability may change at any time. If a jurisdiction changes its law or if a payment provider withdraws from a region, we may suspend or cease service in that location. If gunung is no longer available where you are, we will attempt to notify you via the email address on file. Any balance in your account will remain available for withdrawal to your registered payment method for a minimum of one year.

Our payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank transfers — are available only in specific regions. If your payment method is not available in your location, you will not be able to deposit or withdraw on gunung. This is an additional indicator of whether gunung service is available to you.

Account eligibility and user responsibilities

To open a gunung account, you must be at least 18 years old and of legal age to gamble in your jurisdiction. You confirm that opening an account on gunung is legal where you are located. gunung does not conduct jurisdiction checks beyond verifying your identity documents; it is your responsibility to ensure that your access is lawful.

When you register on gunung, you provide accurate personal information including your full name, date of birth, and contact details. You must complete identity verification by uploading a photo of your government-issued ID before placing real-money bets. This verification is a legal requirement in all jurisdictions where gunung operates.

You are responsible for maintaining the confidentiality of your gunung login credentials. You are also responsible for all activity on your account, whether authorised by you or not, if you have shared your password or failed to protect it. gunung is not liable for unauthorised access resulting from your failure to keep your credentials secure.

We at gunung operate transparently within the law. We expect our users to verify that gunung is legal where they are located before opening an account, and to use the platform only in accordance with their local jurisdiction's requirements.

Data protection and privacy on gunung

gunung protects your personal data through industry-standard encryption and security practices. Your registration details, payment information, and betting history are encrypted during transmission and stored securely. We do not sell your personal data to third parties. Payment information is processed by licensed payment providers — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — and is not retained on gunung servers.

We retain your account data while your account is active and for the period required by applicable law after you close your account — typically five years — for dispute resolution and compliance with anti-money-laundering regulations. After that period, we delete your data. For complete details on how we handle your information, see our privacy policy.

If gunung ceases operations in your jurisdiction, we will notify you and provide a reasonable window for you to withdraw your balance and request deletion of your personal data. We will comply with data deletion requests in accordance with applicable law.

Dispute resolution and legal proceedings

If you have a dispute with gunung, contact our support team first. We will attempt to resolve the matter within one business day. If internal resolution is not possible, the dispute will be escalated to our third-party dispute resolution partner. The resolution process is binding; by opening a gunung account, you agree not to pursue legal action outside this process except in courts of competent jurisdiction.

Any legal proceedings related to gunung are governed by the laws of the jurisdiction where gunung is licensed and operate only in the courts of that jurisdiction. You waive your right to pursue claims in the courts of your own jurisdiction or to pursue class-action lawsuits against gunung.

Contact information for legal inquiries

If you have legal questions or concerns about gunung, contact our support team via the in-app chat or email address listed on our website. We will respond to legal inquiries within five business days. For formal legal correspondence, our support team can provide the appropriate mailing address and contact person.

If you are a regulator or legal authority inquiring about gunung, please contact our compliance office directly. Our team will cooperate with all lawful requests for information and documentation.

Summary of gunung legal obligations and restrictions

We at gunung are committed to operating within the legal boundaries of each jurisdiction where we provide our service. We do not operate in prohibited jurisdictions, we do not deliberately circumvent local laws, and we cooperate with regulators and law enforcement. However, we cannot police the location of every user; it is your responsibility to verify that gunung is legal where you are located.

Our service is restricted to users who are of legal age and whose jurisdiction permits online gaming. We require identity verification from all account holders. We protect your personal data, process your payments securely through licensed providers, and resolve disputes through a binding third-party process. If you have any doubt about whether you should open a gunung account, we encourage you to seek legal advice before proceeding.

This legal notice, together with our terms of service and privacy policy, forms the complete legal agreement between you and gunung. By opening an account, you acknowledge that you have read and understood these documents and that you are legally permitted to use our service where you are located.

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