gunung Platform Privacy Notice

This page describes what we collect when you use gunung and how we keep that data protected. When you open an account on our platform, register your identity, deposit funds, or place bets, we collect personal information. We are transparent about this collection and about how we use your data. We do not sell your information to advertisers or data brokers. We share it only with payment processors and service providers necessary to operate gunung.

Our approach to privacy is straightforward: we collect only what we need, we encrypt it, and we delete it once you no longer need your account. If you have questions about your data or how we handle it, our support team can explain our practices in detail. We also respect your rights under data-protection law — you can request access to your data, correct it, or ask us to delete it, subject to legal and operational constraints.

The gunung platform operates across multiple jurisdictions. Your data may be stored on servers located outside your country. We apply the same security standard regardless of server location — encryption in transit and at rest, access controls, and regular security audits. This notice explains our full privacy practice.

What data we collect on gunung

When you register a gunung account, we collect your full name, date of birth, email address, and phone number. These are required to create your account and to comply with anti-money-laundering law in the jurisdictions where we operate.

For identity verification — which is mandatory before you can place real-money bets on gunung — we collect a photo of your ID document (KTP, passport, or driver's license). We use this to confirm your identity and age. We do not store the full document image on gunung servers; we verify it and delete the photo within a short period, retaining only a record that you passed verification.

Our gunung platform also collects betting data: which games you access, which bets you place, your bet amounts, and the outcomes. This allows us to calculate your balance, settle your bets, and detect fraud. We use aggregated betting data to improve our game offerings and platform experience, but we do not use individual betting data for marketing purposes.

When you use the gunung app or website, we collect technical data: your device type, operating system, IP address, and pages you visit. We use this to diagnose technical problems, detect security threats, and understand how users interact with our platform. We do not use this data to track you across other websites.

How we use your data on gunung

We use your data to operate gunung. Your name and verified identity allow us to open your account and comply with law. Your payment information enables deposits and withdrawals. Your betting data calculates your balance and settles your bets. Your technical data helps us maintain our platform and prevent fraud.

We do not use your data for marketing without your consent. We do not send you promotional emails unless you have opted in. We do not share your betting data with third parties for any reason other than anti-fraud investigation or legal compliance.

We use aggregated, anonymised data to improve gunung. For example, we analyse which games are most popular, which payment methods are most used, and which technical issues are most common. This aggregated data cannot identify you personally.

Third parties and data sharing on gunung

gunung shares your data with service providers who help us operate. These include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment. We share your transaction data with your chosen payment method so they can process your deposit or withdrawal.
• Identity verification vendors: Third-party companies that help us verify ID documents. We share your name, date of birth, and ID photo with these vendors, who delete the photo after verification.
• Hosting and cloud providers: Companies that host gunung servers and store our data. These providers have contractual obligations to protect your data and use it only for hosting purposes.
• Anti-fraud and security services: We share transaction and technical data with fraud-detection providers to identify suspicious activity and protect gunung accounts.

gunung does not share your data with advertisers, data brokers, or any third party for marketing. We share data with law enforcement only if we are legally required to do so — for example, in response to a court order or legal investigation.

We at gunung treat your data as a trust. We keep it secure, we do not sell it, and we delete it once you no longer need your account.

Data retention and deletion on gunung

We retain your personal data for as long as your gunung account is active. Once you close your account, we delete most of your personal data within thirty days. However, we may retain some data longer if required by law — typically up to five years for financial records and dispute resolution purposes. After the legal retention period expires, we permanently delete your data.

Your betting data is retained for seven years to comply with tax and financial regulations in the jurisdictions where we operate. After seven years, this data is anonymised or deleted. Your payment transaction data is retained according to the requirements of your payment provider — typically two to five years.

Your rights regarding your gunung data

You have rights over your data on gunung. You can:

• Access your data: You can request a copy of all personal data we hold about you. Contact our support team and we will provide it within thirty days.
• Correct your data: If your name, email, or phone number is incorrect on gunung, you can update it yourself in your account settings or request our help.
• Delete your data: You can request deletion of your gunung account and most associated data. We will delete your account within thirty days, though we may retain some data for legal reasons.
• Withdraw consent: If you have opted into marketing emails on gunung, you can unsubscribe at any time using the link in the email or by updating your account settings.

To exercise these rights, contact our support team via email. We will respond within thirty days. If you believe we have violated your data rights, you may lodge a complaint with your local data-protection authority.

Cookies and tracking on gunung

gunung uses cookies to remember your login session, your language preference, and your betting history. These are necessary cookies that allow our platform to function. We do not use tracking cookies to follow you across other websites. Our cookies expire when you close your browser or after a set period (typically 30 days).

If you disable cookies on gunung, some features may not work properly. You can manage your cookie preferences in your browser settings.

Security and data protection on gunung

We at gunung encrypt all data in transit using HTTPS encryption. Your login credentials and payment information are encrypted before leaving your device. We encrypt data at rest on our servers using industry-standard encryption. We regularly audit our systems for security vulnerabilities and maintain standard security practices — firewalls, access controls, and employee training.

However, no security system is completely impenetrable. While we maintain standard practices, we cannot guarantee absolute protection against all security threats. If we discover a security breach that affects your data, we will notify you by email as soon as reasonably possible.

Cross-border data transfers on gunung

gunung operates across multiple jurisdictions. Your data may be stored on servers located in a different country than your own. Your data may also be transferred to service providers located outside your jurisdiction. When we transfer your data internationally, we apply the same security standards regardless of where the data is stored. Your data is encrypted in transit and protected by contractual obligations with our service providers.

Changes to this privacy policy on gunung

We may update this privacy policy at any time. If we make material changes, we will notify you by email and post the updated policy on this page. Your continued use of gunung after we notify you of changes means you accept the updated policy. Please review this page periodically to stay informed of how we handle your data.

If you have questions about our privacy practices or want to exercise your data rights on gunung, contact our support team. We will respond to your inquiry within thirty days.

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